Privacy Policy – BNI Services CRM
Effective Date: 03 July 2026
Welcome to BNI Services CRM ("App", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Android application and web platform.
1. About the Application
BNI Services CRM is a customer relationship management (CRM) application developed for business users to manage customers, leads, insurance policies, documents, tasks, and related business activities.
The Android application is a secure WebView version of our CRM platform available at:
2. Information We Collect
Depending on how you use the application, we may collect:
Personal Information
- Name
- Mobile Number
- Email Address
- Company Name
- User Login Credentials
Business Information
- Customer Details
- Lead Information
- Insurance Policy Information
- Uploaded Documents
- Notes and Tasks
- Business Records
Device Information
The application may automatically collect:
- Device Model
- Android Version
- IP Address
- Browser/User Agent
- App Version
- Crash Logs (if enabled)
3. Permissions Used
Depending on enabled features, the app may request:
Camera
Used for capturing customer documents or images.
Storage / Files
Used for uploading and downloading documents.
Internet
Required to securely access CRM services.
No permission is used for purposes unrelated to the functionality of the application.
4. How We Use Your Information
Your information is used to:
- Authenticate users
- Provide CRM services
- Manage customer records
- Upload and download documents
- Improve application performance
- Respond to support requests
- Ensure platform security
5. Data Sharing
We do not sell your personal information.
Information may only be shared:
- With authorized employees of your organization
- When required by law
- To protect legal rights
- With trusted infrastructure providers solely for operating the service
6. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
However, no internet-based service can guarantee absolute security.
7. Data Retention
We retain your information only as long as necessary to provide our services or comply with applicable legal obligations.
8. Your Rights
You may request to:
- Access your information
- Correct inaccurate information
- Delete your account (subject to business/legal requirements)
- Update your profile information
Requests can be submitted through the contact information below.
9. Third-Party Services
The application may use trusted third-party services such as:
- Google Play Services
- Firebase (if notifications or analytics are enabled)
- Secure cloud hosting providers
These providers have their own privacy policies.
10. Children's Privacy
BNI Services CRM is intended for business use only and is not directed toward children under 13 years of age.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be published on this page with the updated effective date.
12. Contact Us
BNI Services
Website: https://www.bniservices.in
CRM Portal: https://crm.bniservices.in
Email: support@bniservices.in (replace if different)
Phone: +91 96624 72601
13. Consent
By installing or using BNI Services CRM, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
